delivery
If your desired items are in stock we will aim to send these out within the next working day. However, there may be circumstances where the product will need to be made especially for your feet. In this case the order will be sent to our family home in Romania, then shipped to the UK and onward to your doorstep in approximately 2-3 weeks. We will always inform you of this at the time of purchase.
We deliver to most countries at a flat rate of £4.99; however, local import duties and additional charges may be payable on receipt. For orders placed outside the UK, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and for checking the duties and clearance fees with your local authorities.
Should you wish to have your order delivered to an address other than your card billing address please state this in the ‘Delivery Address’ section. Items which are sent to another address may be subject to confirmation with the card holder.
RETURNS
Louis Coca offer a full exchange or money-back guarantee on all unworn goods returned to us within 28 days of the purchase date along with a valid receipt. However, shoes showing any evidence of being worn, including scuffed soles, are not eligible for return.
Please note: We will only refund the customer the initial delivery charge if the product is found to be faulty.
For any returns, please kindly print and fill in our Returns Sheet (click here to download), and include it in the package that you are sending back to us. We allow 28 days to receive returns back to our office; once we receive your return, we will send you a confirmation email and issue you a refund/exchange.
You can also take your item(s) back to our store in Camden Town along with your packing invoice and a completed returns sheet for an item exchange, store credit coupon, or full refund to your original payment method.
During sales periods, the customer will be responsible for the return delivery fee and any import duties and clearance fees (where applicable). Please contact us for further information if this is unclear.
All items are checked prior to dispatch, but should you receive an item that has been damaged during transit, please contact us immediately.
All items can be made to order when a specific size or colour is not available. These items will be non-refundable. Should you return them, you will receive a store credit coupon equivalent to the amount paid for future purchases in our store and online.
When packing your shoes, use the original packing sleeve and shoe box. Liability of a parcel remains with the sender until received by Louis Coca.