FAQs

Do you deliver worldwide?

Yes. However, there will be an extra shipping charge for this option depending on the country.

Can I return my shoes for a full refund?

Yes, providing the shoes have not been worn and are returned within 28 days of the original purchase date. Please refer to our returns policy for more details.

Can shoes purchased online be returned to your showroom?

No. Unfortunately this is not possible and therefore you will have to follow the returns procedure as outlined in the returns policy.

If I am yet to wear my shoes, but 28 days have passed, will I be able to return them?

Possibly. In circumstances such as these we will asses each situation on a case by case basis. We may be able to offer a refund or alternatively a credit note. Unfortunately, it may be possible for either of these outcomes, resulting in you keeping the footwear. Please refer to our returns policy for further details or get in touch vis the contact us page to tell us about your situation.

I haven’t received my order yet, what should I do?

Usually from the point of order confirmation your items can take anywhere up to 5 working days to be received. If this time has already passed, please get in touch via the contact us page telling us about your situation, and we will see what we can do.

Alternatively if your shoes are not in stock at the time of ordering, the product may need to be made especially for you in out factory. If this is the case you will be notified at the time of purchase and your estimated delivery time will be 2-3 weeks.

My shoes have arrived damaged, can they be replaced?

All our items are checked prior to dispatch, eliminating any errors on our behalf. If the items have been damaged in transit, we shall endeavour to send you a new pair once we have received and assessed the damaged items.

Are all your shoes available both in-store and online?

Yes.  Providing there is stock available. If there is a particular shoe you are keen to try on in our showroom, please drop us a message via the contact page and we will get back to you with any further information.

Do you do social media collaborations?

Yes. We welcome any influencers or like-minded business’ to get in touch to discuss any marketing opportunities on social media. Please send us a message on the Contact Us page with information about yourself, your accounts and any proposals you may have.