Help & FAQs

Below is a list of our frequently asked questions. Please have a read through to see if any of this information answers your query. If you are still looking for assistance please head to the Contact Us page to fill out a form and we will get back in touch asap.

  • Yes. However, there will be a shipping charge for this option.

  • Yes. Providing the shoes have not been worn and are returned within 28 days of the original purchase date. Please refer to our returns policy for more details.

  • No. Unfortunately this is not possible and therefore you will have to follow the returns procedure as outlined in the returns policy.

  • Possibly. In circumstances such as these we will asses each situation on a case by case basis. We may be able to offer a refund or alternatively a credit note. Unfortunately, it may be possible for either of these outcomes, resulting in you keeping the footwear. Please refer to our returns policy for further details or get in touch vis the contact us page to tell us about your situation.

  • Usually from the point of order confirmation your items can take anywhere up to 5 working days to be received. If this time has already passed, please get in touch via the contact us page telling us about your situation, and we will see what we can do.

    Alternatively if your shoes are not in stock at the time of ordering, the product may need to be made especially for you in out factory. If this is the case you will be notified at the time of purchase and your estimated delivery time will be 2-3 weeks.

  • All our items are checked prior to dispatch, eliminating any errors on our behalf. If the items have been damaged in transit, we shall endeavour to send you a new pair once we have received and assessed the damaged items.

  • Yes.  Providing there is stock available. If there is a particular shoe you are keen to try on in our showroom, please drop us a message via the contact page and we will get back to you with any further information.

  • We are looking to open our brand-new showroom in Spring 2020. Please sign up to our newsletter for notifications on this subject.

  • Once our Camden showroom is open, opening times can be found on the Locations page. You can however shop online 24 hours a day at your leisure.

  • Yes. We welcome any influencers or like-minded business’ to get in touch to discuss any marketing opportunities on social media. Please send us a message on the Contact Us page with information about yourself, your accounts and any proposals you may have.

  • Currently we are not set up to handle high call volumes and therefore all queries can be made through our Contact Us page. Once your message is submitted, we will get back to you as soon as possible.

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