At Louis Coca we pride ourselves on customer service, which we believe should reflect the quality of our footwear itself.
If your desired items are in stock we will aim to send these out within the next working day. However, there may be circumstances when the product will need to be made especially for your feet. With this scenario the order will be sent to our family home in Romania and shipped to the UK and then onward to your doorstep in approximately 2-3 weeks. We will always inform you of this at the time of purchase.
We deliver to most countries; however local import duties and additional charges may be payable on receipt. For orders placed outside the UK and EU, please note that you are responsible for any import duties and clearance fees (where applicable) in your own country and for checking the duties and clearance fees with your local authorities.
Louis Coca offer a full exchange or money-back guarantee on all unworn goods returned to us within 30 days of the purchase date along with a valid receipt. However, shoes showing any evidence of being worn, including scuffed soles, are not eligible for return.
PLEASE NOTE: During this period of uncertainty and shop closures, no returns should be made unless authorised by us first. You must e-mail us at iacob[at]louis-coca.com to use the correct information at the time of the return. We cannot risk a return sitting in the depot because the address is closed or any other reasons .
All we ask is that you contact us at iacob[at]louis-coca.com so we can arrange the return service you need. Many thanks for your understanding!
During sale periods, the customer will be responsible for the return delivery fee. Please contact us for further information if this is unclear.
All items are checked prior to dispatch, but should you receive an item that has been damaged during transit, you must contact us immediately.
We kindly ask you to place a note about your reason for return in the parcel. This will enable us to accurately and quickly handle your return.
All items can be made to order when a specific size or colour is not available. These items will be non-refundable. Should you return them, you will receive a credit note for the amount you paid for future purchases in our store and online.
When packing your shoes, use the original packing sleeve and shoe box. Liability of a parcel remains with the sender until received by Louis Coca.
Should you wish to have your order delivered to an address other than your card billing address please state this in the ‘Delivery Address’ section. Items which are sent to another address may be subject to confirmation with the card holder.